1. Normal Shipping 8-14 Days ($8.50 for orders below $130, free for above $130)
Your order will be delivered within the 8-14 working days (Mon - Fri) time frame that you have opted for. However, there may be some minor delay in the delivery of orders placed around peak season / week of a PH (especially CNY).
There will not be any choosing of date & timing of delivery for this option.
*Please also do not rush us if you opt for this option, express delivery is available during checkout. Thank you for your kind understanding! (:
We apologize that we do not have the system to generate the tracking id as we're making all deliveries ourselves to ensure no breakage due to mishandling. If you wish to inquire on the status of your parcel, kindly drop us a whatsapp by clicking here & we will update you accordingly.
2. Express Delivery (from $18 for orders below $500, free for above $500) -> TEMPORARY NOT AVAILABLE UNTIL FURTHER NOTICE
We will sometimes engage Grab drivers for this delivery option. Should the delivery fee for your address be quoted more than $18 by the app, we may contact you to top up the difference.
From 21Jul20 (until further notice), delivery period for this option will now be 2-3 days due to shortage in manpower. You may wish to drop us a whatsapp by clicking here to check on the status of your express delivery.
Please note that for both options, there is no guarantee that we can accommodate to your date / time slot requests, especially but not exclusively during peak seasons. If there are specific delivery instructions, please remember to input under remarks section during check out.
We will also not be liable for re-delivery fees if your parcel has been returned to us due to uncontactable during delivery or wrong information in your delivery address given.
In the unlikely event of rough handling damage during delivery or any discrepancies of your order, please Whatsapp within 24 hours of receiving your parcel. We regret to inform you that we will not entertain any claims of missing/damage or quality issue after the 24 hours time frame.
Please also note our Store Policy on our exchange/return policy before placing order as we will not entertain change of mind requests, all products' measurements are stated in products' information & should be thoughtfully considered before purchase.
Please only book an appointment to collect your order AFTER placing your order. Book your appointment here.
All orders has to be collected within 15 days from order confirmation. Orders not collected after 15 days will be disposed due to space constraints. Please notify us if you have any issue to collect within the 15 days so that we can safe keep your order depending on case to case basis. Thank you(:
We do not offer international shipping at the moment.
For overseas customers who wish to make a purchase, please contact us and we can quote you the shipping rate individually.
For orders that have been made without checking on the international shipping fee, we regret to inform you that we cannot do a full refund as your payment will be charged a 4% payment fee to us, this fee is non-refundable.