1. Normal Shipping ($6.50 for orders below $130, free for above $130)
Due to high breakage rate from Ninja Van company since the start of circuit breaker period, we have ceased using their service from 15 June 2020.
All orders placed through our website will now be delivered by freelance drivers who would appreciate the additional income during this difficult period. Once we have a confirmation date of delivery for your order, we will send you shipping update via Whatsapp 1 day prior to delivery. Kindly refrain from checking on the status of your order multiple times as this will only slow us down. For urgent orders, please opt for Express Delivery.
From 21 Jul - 5 Sep, delivery period for this option is currently 10-14 working days due to shortage in manpower as we are on half-hiatus for maternity leave. Please do not rush us to process or deliver your orders as there is nothing more important than FAMILY for a SME company like ours. Thank you for your kind understanding!
2. Express Delivery (from $18 for orders below $500, free for above $500)
We will be engaging Grab driver or Lalamove for this delivery option. Should the delivery fee for your address be quoted more than $18 by either courier companies, we may contact you to top up the difference.
From 21 Jul - 5 Sep, delivery period for this option will now be 3-5 working days due to shortage in manpower as we are on half-hiatus for maternity leave. Please do not rush us to process or deliver your orders as there is nothing more important than FAMILY for a SME company like ours. Thank you for your kind understanding!
Please note that for both options, there is no guarantee that we can accommodate to your date / time slot requests, especially but not exclusively during peak seasons. If there are specific delivery instructions, please remember to input under remarks section during check out.
In the unlikely event of rough handling damage during delivery or any discrepancies of your order, please Whatsapp 90933114 within 24 hours of receiving your parcel. We regret to inform you that we will not entertain any claims of damage or quality issue after the 24 hours time frame.
Please also note our Store Policy on our exchange/return policy before placing order as we will not entertain change of mind requests, all products' measurements are stated in products' information & should be thoughtfully considered before purchase.
From 21 Jul - 5 Sep, this option is not available as our Showroom will not be operating. If you wish to see/feel our products before purchasing, we do have a selected range of products for sale at Robinsons @ Heeren.
All orders are eligible for self collection at our Showroom at 1015 Geylang East Avenue 3, please note that prior appointment is required and appointment can be made via here.
Self collection can be done 1 day after order confirmation and orders above $130 will be entitled to 1 freebie (worth min. $10) when self collection is opted instead of free delivery. All orders has to be collected within 15 days from order confirmation.
We do not offer international shipping at the moment.
For overseas customers who wish to make a purchase, please contact us and we can quote you the shipping rate individually.